Order Receipt

The order confirmation that you received via e-mail serves as your official receipt.

Change Orders

You may request a change to your order, provided your order has not already been processed and shipped. Please call during business hour to change your order or email us at sales@digitalcameras-olympus.com

Payment Methods

We accept several methods of payment. All of the transaction you make on our site are 100% secure. We currently accept Visa, MasterCard and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Sales Tax

Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within Arizona  will be charged the applicable sales tax.

Order Tracking

Use your order number (stated in the confirmation email) to track the status of your order.

Out of Stock Items

If your have purchased an item that is out of stock, you will promptly be notified by a Customer Service representative who will provide you with options to fulfill your order.

  
Shipping Policies

International Orders

Currently we do not ship international. Orders can only be shipped within the United States and Puerto Rico. 

Orders Never Received

If you have tracked your order from our order tracking page and have not received your order within 5 business days of its scheduled delivery date, please contact us at sales@digitalcameras-olympus.com

Refused Shipments

Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight.

Shipping Rates

We provide you shipping costs for all shipping methods when you are viewing items in the shopping cart on the checkout page.

 Returns & Exchange 

30 Day Return Guarantee

If you have any problems with your product within 30 days of the purchase date we will be happy to replace it with a new product of the same model. If you need a replacement unit, send an explanation of what is wrong with the product in an email to sales@digitalcameras-olympus.com and request an Return Authorization number (RA#). We will reply with the RA number and information on how to return your defective product.

All returned items must be received within 30 days of the original purchase date, and include all original components and accessories. We don't make exceptions to this policy. The returned package must be clearly marked with the RA number - this is extremely important. Packages without the RA number cannot be processed, and will be discarded.

We do not offer exchanges for credit toward different products.  

Refund Policy

If you purchase a product from our website and decide that you no longer want it, we can offer you a refund if the following criteria are met:

• The product must be unopened, and in resellable condition.
• The exterior of the package must be free from damage or markings of any kind.
  
• We must receive the returned item within 30 days of the original purchase date.
  

If your return meets the above criteria, send an email to sales@digitalcameras-olympus.com and request an Return Authorization number (RA#). We will reply with the RA number and information on how to complete your return.

If your product is defective, we will be happy to replace it for you. See our Return policy 

We are not responsible for shipping charges of returned merchandise. 

Upon our receipt of the product, your credit card will be credited the amount of the purchase, minus the original shipping cost and a 15% restocking fee. 

Order Cancellation Policy

If you would like to cancel an order that you recently placed, send an email with your order number to sales@digitalcameras-olympus.com and request your order be canceled. We cannot cancel an order if it has already been shipped. If you wish to cancel an order that has already been shipped, please see our refund policy.